Monday, May 12, 2008

Hoover Wind Tunnel 2 "a lot of 'hot air'"



Our home has the Hoover "Wind Tunnel" 2 vacuum cleaner. We bought it at Kohl's department store with a 30% off Kohl's catalog coupon a couple years ago, and the machine still cost about $200.

Hoover markets the vacum as the best. A competitor to the Dyson which starts at $500. As a consumer you can try to do some research on the web which we did, however, all but the most upscale department stores these days have no customer support. Certainly no one that actually has any product knowledge about various products the store sells. This is as true for Kohl's as it is for Target, Wal-Mart, Best Buy etc. The possible exception is Sears and to a lessor extent JC Penny who actually do have people with some appliance product knowledge working in the stores.

What the American Idealist can tell you about the Wind Tunnel 2 is that it has great suction. That thing can suck a golf ball through a garden hose as the saying goes. Of course the operator is penalized by having to push around a machine that weighs as much as a small motorcyle and has far worse wheels and axles.

Bigger problems come into play where the "bag-less" feature and so called HEPA "self-cleaning" filter are involved. For one thing, the self-cleaning HEPA constantly clogs with pet hair even when you empty the bag-less dust catcher with every use! The stupid HEPA won't even rotate any more on our vacum and we have manually cleaned and made sure no pet hair or any other obstruction is clogging it!

Furthermore, Hoover has poorly engineered this machine because you can't even change the HEPA filter yourself. You have to take the vacum into a professional for servicing! What is that? An attempt by Hoover to try to enter the same market as computer printer manufacturers and copy machine purveyors who require you to only get your toner from them?

As my wife and I have said numerous times, "we wouldn't buy another one!"

No comments: